Shipping & Returns

Delivery Schedule

A tentative delivery date/time will be given to You along with the order confirmation email.

Shipping & Handling Cost

Domestic Order:
• For every delivery the logistics partners may compulsorily ask for a valid identity proof while delivering the shipment.
• When the original recipient is not available, they will be given a one-time passcode to validate, and they can ask someone else to pick it up after providing identification. This will guarantee that the product is delivered correctly and safely.
• If the item is open or otherwise tampered with, do not accept it. Take a photo and send it to us at wecare.dtiara@gmail.com and we will then take the necessary steps.

Delivery Time for Domestic Order

• Please note that our production and delivery timelines vary significantly based on the specific product and design selected. As our pieces are crafted with attention to detail, the time required for completion depends entirely on the intricacy of the workmanship and the level of customization involved. Consequently, a precise shipping date will be determined and communicated only after the design specifications have been finalized. For customised orders, the delivery time may vary depending on the kind of design changes, aesthetic changes, size changes requested by You. The same shall vary from case-to-case basis.
• In the unlikely event that we fail to deliver your order within the stipulated period, we shall notify you regarding the same.
• We only partner with reputed logistic partners/agencies to ensure that the products reach you promptly/safely and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification.

Return

• Can I return my order after receiving it?
We are committed to ensuring full customer satisfaction with respect to the products available on the Website, security & customer assistance. However, if You are not happy with the product or its quality, you can choose to return the order subject to conditions mentioned below.
Returns cannot be processed for customised, altered, used, or damaged products.
In order to process refunds kindly refer to our cancellation and refund policy.

• Who will bear the shipping charges?
We offer Free return shipping up to 15 (fifteen) days from the order delivery date. The shipping charges incurred during returns and exchanges will be on us.

• What is the process to return the order within 15 (fifteen) days?
The procedure to return the order will be as follows:
o Just call our customer support number +91-7354882927 or email us at “wecare.dtiara@gmail.com”and place your exchange/return request.
o Secure Your product with its certificate(s), jewellery box, etc.
o Call our Customer Care team to inform them once the secured envelope is ready and we will arrange for a pickup.
o We kindly ask that items should be returned to us in their original condition.
o Please ensure that you follow the following steps:
Step:1 Keep your jewellery and the certificate in the same jewellery box you received it in.
Step:2 Show the pickup executive the design. The executive will then put the jewellery box in tamper-resistant packaging to guarantee that it arrives safely to us.
o The jewellery item will go through Quality Control prior to the exchange or return being processed. We cannot process exchanges or returns on items that have been customised, worn, used, altered or damaged.
o We reserve the right to refuse exchanging or returning any order/product/merchandise that does not meet the above requirements according to our sole discretion.
o We won’t be able to process any request for returns or exchanges after 15 (fifteen) days from the date of delivery of the product.
o We cannot process exchanges or returns on items that have been customised, worn, used, altered or damaged.
o Products will not be picked for return/exchange if they are not properly packed and secured for pickup.

Customisation of a product

A product can be customized for the following criteria:
• If we do not provide a gold metal colour option on our website, we can provide a different gold metal.
• A different gemstone or precious stone (for example, sapphire or ruby).
• If the jewellery contains different colours of enamel
• Any specific ceramic colour preferences
• If a customer has a specific design or a customised request for any of their jewellery, they may always call us and we will get started with the order accordingly.

If a customized request is required,
• the customer must contact our customer care.
• Following the request, they should send an email requesting written confirmation.
• Pay the full price for the requested product.
• Following that, we will send a confirmation email to confirm the order.
• We will be sending the product at the manufacturing stage after confirmation.
• Shipping time shall be calculated depending upon the customisation request and shall be informed to the customer.

They must be very specific about the requirements they have for their orders. Orders that are customized or manufactured specifically for the customer based on their design choices cannot be cancelled, returned, or exchanged.